Refund Policy

1. Digital-first marketplace policy

Most SequenceExchange purchases are digital downloads. Because delivery can happen immediately after payment, refunds are reviewed case by case instead of being granted automatically.

Before buying, review listing details for xLights compatibility, included files, and delivery expectations.

2. When SequenceExchange may approve a refund

Refund requests may be approved for duplicate charges, failed delivery, materially incorrect files, confirmed fraud, or other cases where payment network rules or marketplace review require it.

If a refund is approved, download access can be revoked and seller payouts can be reversed or recovered as needed.

3. When a refund may be declined

Refunds may be declined when the delivered files match the listing, the buyer purchased the wrong item without a listing error, or the issue is a configuration question that support can resolve without reversing the purchase.

4. How to request help

Contact SequenceExchange support first and include your order details, the issue you hit, and any relevant screenshots or compatibility notes. That gives the team a chance to verify the order, delivery logs, and invoice state quickly.

If a payment dispute is opened with the bank, SequenceExchange may use the order, invoice, download, and support records needed to respond.